Soothedrawal Return and Refund Policy
Cancellations: Once an order has been submitted and the charge has been accepted, the order is considered completed. A completed order placed Monday through Friday after 4:00 p.m. EST. and canceled after 8:00 p.m. EST. (or an order placed on Saturday or Sunday before 8:00 p.m. E.T. and canceled after 8:00 p.m. EST.) will incur 5% fee subtracted from the refund. This is the amount WE are charged to process TWO transactions (the charge and the refund).
Incorrect Orders: In the event that the order you receive is incorrect or damaged, you must notify us by email or phone call within 72 hours of delivery confirmation.
In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order, both at our own expense. Damaged items will be replaced and we may require the damaged item to be returned to us at our expense. All order problems must be reported to us within 72 hours of delivery confirmation.
Returns & Refunds: With the exception of incorrect orders, you are responsible for all return shipping fees. We offer a 60-day refund policy for all unopened, original-seal-intact bottles.
Product returns received by us 61-90 days from original delivery confirmation (the date on which the package was delivered to you) will be refunded 50% minus the greater of $5 or the actual cost of shipping.
Product returns received by us 91 days or more from original delivery confirmation (the
date on which the package was delivered to you) are not eligible for any refund.
There is no refund on free products or free offers. For example, where 3 bottles are returned from an original order of “3 bottles plus 1 free bottle,” the refund will be for 2 bottles. The third returned bottle is considered the free bottle, as we do not give free samples.
ALL returns MUST be sent using Delivery Confirmation. This is for YOUR protection, as we cannot be responsible for the tracking or receipt of any packages without confirmation of delivery to us. Within 48 hours of receiving your return (Monday through Friday), we will send you an email confirming receipt of the package and the amount of refund.
Any refund due by us to you will be credited back within 7-10 business days to the pay method used at time of ordering. In the event that payment method is no longer valid, we will issue a company check within 10 business days. Otherwise, refunds cannot be made to a payment method other than the one used for purchase.